Avira AntiVir Antivirus may detect Activity Monitor on the manager’s PC and Agent installed on monitored computers as Potentially Unwanted Program(PUP) threat. In fact, there is no virus in Activity Monitor software. It only does what is declared in its features on the website, i.e. records your employees computer activity.

To prevent Avira AntiVir from detecting this threat you will need to exclude these folders from scans in the antivirus:

C:\Windows\sysnchrb folder on the monitored PC, where Activity Monitor Agent software is installed.

C:\Program Files\SoftActivity\Activity Monitor folder on the manager PC(server), where Activity Monitor admin console is installed. (for 64bit version of Windows you need to exclude C:\Program Files (x86)\SoftActivity\Activity Monitor folder)

This instructions apply only for version 7 or newer of Activity Monitor. Upgrade to the latest version

Please note that you should configure Avira AntiVir exclusions before the monitoring program installation.

For more detailed instructions please read this article that describes adding exclusions in Avira for our other product SoftActivity Keylogger. For Activity Monitor software you need to exclude the folders listed above instead of the folders mentioned in the article.

Monitor your kids Internet use:

  

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Monitor employees computers in the office:
  

Avast! Free Antivirus may detect Activity Monitor on the manager’s PC and Agent installed on monitored computers as Potentially Unwanted Program(PUP) threat. In fact, there is no virus in Activity Monitor software. It only does what is declared in its features on the website, i.e. records your employees computer activity.

To prevent Avast! Antivirus from detecting this threat you will need to exclude these folders from scans in Avast:

C:\Windows\sysnchrb folder on the monitored PC, where Activity Monitor Agent software is installed.

C:\Program Files\SoftActivity\Activity Monitor folder on the manager PC(server), where Activity Monitor admin console is installed. (for 64bit version of Windows you need to exclude C:\Program Files (x86)\SoftActivity\Activity Monitor folder)

This instructions apply only for version 7 or newer of Activity Monitor. Upgrade to the latest version

Please note that you should configure Avast exclusions before the monitoring program installation.

For more detailed instructions please read this article that describes adding exclusions in Avast! for our other product SoftActivity Keylogger. For Activity Monitor software you need to exclude the folders listed above instead of the folders mentioned in the article.

ESET NOD32 Antivirus 4 does not detect SoftActivity computer monitoring products. There are no known issues with this antivirus.

To prevent any possible conflicts in future with this antivirus, you may exclude SoftActivity folder from scans in ESET NOD32 Antivirus. Follow the steps below to exclude SoftActivity folder.

1. Temporary disable real-time protection of the antivirus

a. Click ESET NOD32 Antivirus icon in system tray and select Open window command:

Open configuration window

b. In the appeared window select Setup tab and click Toggle Advanced mode :

Toggle advanced mode

c. Click Antivirus and antispyware protection link:

Antivirus and antispyware protection

d. Click on Disable link for Real-time file system protection :

Disable real-time protection

This will disable real-time protection of the antivirus.

2. Install SoftActivity software

3. Add exclusions as described below

Click ESET NOD32  icon in system tray and select Open window command. Then select Setup tab, enter in Antivirus and antispyware protection and click Edit exclusions link :

Edit exclusions

In the appeared window you can add SoftActivity folder to exclusions. Press Add button, select C:\Program Files\SoftActivity folder in file or folder selection dialog and press OK:

(For 64bit version of Windows you need to select C:\Program Files (x86)\SoftActivity folder )

Add exclusions

SoftActivity folder will be added to exclusions lists. Press OK in Setup window to save all changes:

Excluded SoftActivity folder

Then you can enable real-time protection of ESET NOD32 Antivirus 4 . For this open Antivirus and antispyware protection page in main window of the antivirus click Enable link for Real-time file system protection:

Enable real-time protection

Finally you can change Advanced display mode back to Standard mode by clicking Change… link at the bottom of the window.

There are no known compatibility issues with SoftActivity software and Microsoft Security Essentials product. You may simply install Activity Monitor, SoftActivity Keylogger or SoftActivity TS Monitor on your computer and start monitoring your employees or children.

In you run into any compatibility issues please let us know

When downloading SoftActivity Keylogger on your PC with McAfee Antivirus or McAfee Internet Security 2012 installed, you can get the following warning message about Keylog-ActivityKey threat found in sklogger.exe file :

Warning message when trying to run downloaded file

In fact, there is no virus in SoftActivity Keylogger software. It just notifies to you that a keylogger software is being installed. Click Allow in McAfee to continue installation.

After this you’ll have to re-download SoftActivity Keylogger again. But this time it will be allowed by the antivirus and you can install the monitoring program. Please use the main download link again, don’t use “Retry” button on browser’s panel:

Use the initial link to download and install SoftActivity Keylogger again

During installation process of SoftActivity Keylogger you can receive one more warning message from McAfee. Click Allow button again:

Warning message during the installation process

Disable real time scanning

It is recommended to temporary disable McAfee real-time file protection before the installation of this software:

1. Click McAfee icon in system tray and select Open McAfee Internet Security

Open McAfee window

2. Click Real-Time Scanning link on the left. Then click Real-Time Scanning settings link on the right side:

Select real time protection settings

3. Click Turn off button:

Turn off real time scanning

4. After these steps you should be able to install and use SoftActivity Keylogger on your computer without any problems. McAfee will ignore presence of this software and will not notify monitored users.

5. Turn On Real-Time Scanning in McAfee

Exclude the installation folder

To prevent detection of any new threats in SoftActivity Keylogger product by McAfee antivirus in the future, we recommend to exclude the following folder from all scans in the antivirus: C:\Windows\syspkgwk

Unfortunately, some home versions of McAfee products do not allow excluding folders located inside Windows folder. In case your version of McAfee does not allow to exclude this folder, you can create a different folder, add it to exclusions and then install SoftActivity Keylogger there. We recommend C:\Users\SKL folder (or “C:\Documents and Settings\SKL” on Windows XP). Follow the instructions below:

1. Create C:\Users\SKL folder on the PC, so you can then add it to exclusion lists. The folder should be created before the monitoring program installation. This folder will be hidden from monitored users after you finish with SoftActivity Keylogger installation

2. Add C:\Users\SKL to exclusions in McAfee. Open McAfee configuration window, click Real-Time Scanning on the left, then click Scheduled Scan settings on the right:

3. Then click Excluded Files and Folders panel:

4. Click Add Folder button and select C:\Users\SKL

5. Check that SKL folder appears in exclusions as below:

6. Download SoftActivity Keylogger file and save it to the Desktop or any other folder.

7. Right click saved sklogger.exe file and click Create Shortcut:

Create shortcut for installation file

8. Shortcut for the installation file will be created. Right click the shortcut and click Properties:

Select properties for shortcut

9. In Shortcut Properties window place cursor in the end of Target field. Then add one space and /DIR=”C:\Users\SKL” after sklogger.exe

10. Click the shortcut to install SoftActivity Keylogger into C:\Users\SKL folder. It is important to run exactly that shortcut, not the installation file itself in order to install SoftActivity Keylogger into new C:\Users\SKL folder.

11. Don’t forget to enable McAfee real-time protection using instructions in first steps

Avira Free Antivirus 12 detects SoftActivity Keylogger as unwanted program TR/Keylog. In fact, there is no virus in SoftActivity Keylogger software. It only does what is declared in its features on the website, i.e. records your kids computer activity with parent’s permission.

To prevent Avira from detecting this threat you will need to exclude SoftActivity Keylogger folder from scans in Avira.

Please follow the steps below to successfully install SoftActivity Keylogger and prevent detection by the antivirus.

1. Temporary disable Realtime Protection. For this open Avira Free Antivirus window (double click Avira icon in system tray or run from Windows Start menu – All Programs – Avira – Start Avira Free Antivirus) and click on the Realtime Protection switch to turn it off:

Temporary disable protection

Then you need to add C:\Windows\syspkgwk folder to all exclusion lists of Avira Free Antivirus

2. Select Extras menu – Configuration :

Select Configuration of Avira Free Antivirus

3. In the appeared Configuration window :

a) Enable Expert mode by clicking on the corresponding control in the left-top corner of the window

b) Select System Scanner – Scan – Exceptions item in PC protection options tree

c) Type C:\Windows\syspkgwk\*.*  in the text field on right panel and press Add>> button so this folder appear in exclusion list as illustrated on a screenshot:

Add SKL folder into scan exceptions

d) Select Realtime Protection – Scan – Exceptions in options tree

e) Type C:\Windows\syspkgwk\*.*  in the text field on File objects to be omitted by the Realtime Protection panel and press Add>> button so this folder appear in exclusion list as illustrated on a screenshot:

Add folder into Real-time scan exceptions

Press OK to apply the settings.

8. Install SoftActivity Keylogger. The monitoring program will not be detected or blocked by Avira Free Antivirus 12

9. Don’t forget to enable Realtime Protection module of the antivirus (see step 1).

Monitor your kids Internet use:

Monitor your Employees Computers:

Avast! Free Antivirus 7 may detect SoftActivity Keylogger on your computer as Potentially Unwanted Program(PUP) threat. In fact, there is no virus in SoftActivity Keylogger software. It only does what is declared in its features on the website, i.e. records your kids computer activity with parent’s permission.

To prevent Avast! Antivirus from detecting this threat you will need to exclude C:\Windows\syspkgwk folder from scans in Avast.

This article applies only for version 6 or newer of SoftActivity Keylogger. Upgrade to the latest version

Follow the steps below to exclude SoftActivity Keylogger folder from the antivirus and to install the monitoring software . Please note that you should configure Avast exclusions before the monitoring program installation.

2. In the appeared avast! Free Antivirus window click SETTINGS :

Select settings item in main window

3. In avast! SETTINGS dialog select Exclusions page. Add C:\Windows\syspkgwk\* value in the list and press OK button:

Add folder to exclusions

4. Select REAL-TIME SHIELDS button in left panel on avast! window and then select File System Shield item below. File System Shield information page will appear. Click Expert Settings button:

Click Expert Settings for File System Shield

5. Select Exclusions page and add C:\Windows\syspkgwk\* value in the list. Check all three boxes are checked for this value:

Add folder to file system exclusions

6. Then select AutoSandbox page on the same FILE SYSTEM SHIELD SETTINGS window. If you have checked on Enable AutoSendbox option, add C:\Windows\syspkgwk\* value in the list of exclusions here and press OK button:

Add folder to AutoSandbox exclusions

7. Temporary disable AutoSandbox module if it is enabled. Without this step Avast antivirus will not allow SoftActivity Keylogger installation. First select Expert Settings for File System Shield :

Click Expert Settings for File System Shield

8. Then uncheck Enable AutoSandbox option on AutoSandbox page:

Disable AutoSandbox

9. Now you can run installation of SoftActivity Keylogger. The installation process will not be detected or blocked by Avast antivirus.

10. After the program installed, you can enable AutoSandbox module.

After these steps SoftActivity Keylogger will not be detected or blocked by Avast! Free Antivirus 7.

Most antivirus products do not detect any problems with SoftActivity Keylogger parental controls software. In fact, there is no virus or spyware in our SoftActivity Keylogger software. It only does what is declared in its features on the website, i.e. records your kids computer activity with your (as a parent) permission. Recordings are encrypted and can only be seen by you. We at SoftActivity do not have any access to the logs.
We recommend to add an exclusion in your antivirus to avoid detection and removal of SoftActivity Keylogger with any future updates of your antivirus product.

We have posted instructions for popular antivirus products here on the right side. If your antivirus is not in the list, follow these general instructions below.

The following instructions apply only for version 6 or newer of SoftActivity Keylogger. Upgrade to the latest version

• To prevent any antivirus product from detecting, reporting or removing SoftActivity Keylogger from your computer, simply exclude C:\Windows\syspkgwk folder from scans in your antivirus
• It is recommended to stop real time protection in your antivirus temporarily before downloading SoftActivity Keylogger
• Then open Exclusions section in Settings in your antivirus, copy the folder name from here: C:\Windows\syspkgwk and add it to exclusions
• Take into account, that browsing for folder will not show it, since it’s not created until the software has been installed. So, you will need to copy the name of the folder and paste it in your antivirus
• If your antivirus does not allow entering folder name directly (only allows selecting a folder), then create the folder in Windows and select it
• After the folder has been added to exclusions, simply download SoftActivity Keylogger and run downloaded file to install it on your computer
• Enable real time protection in the antivirus if you have turned it off

ESET NOD32 Antivirus 5 may detect SoftActivity Keylogger on your computer as Potentially Unwanted Program(PUP) threat. In fact, there is no virus in SoftActivity Keylogger software. It only does what is declared in its features on the website, i.e. records your kids computer activity with parent’s permission.

To prevent ESET NOD32 Antivirus 5 from detecting this threat you will need to exclude SoftActivity Keylogger folder from scans as described below.

Instructions below are only for  version 6 or newer of SoftActivity Keylogger. Update to the latest version here

Follow the steps below to exclude SoftActivity Keylogger folder from the antivirus and to then install the monitoring software.

1. Before downloading and installing SoftActivity Keylogger disable real-time file protection of NOD 32 Antivirus. For this click on icon of the protection program in the system tray and select Open ESET NOD32 Antivirus command:

Open configuration

2. In the appeared window select Setup page on left panel and then click on Enabled link for Real-time file system protection item to disable it:

Disable real-time protection

3. After this click on Enter advanced setup link :

Open advanced settings

4. In the appeared Advanced setup window select Computer – Antivirus and antispyware – Exclusions item in the tree on the left side. Exclusions page will appear on right side. Click on Add… button:

Add exclusion

5. Manually enter C:\Windows\syspkgwk (copy from here and paste into the program) in the Exclusion: field (most likely you will not see syspkgwk sub-folder in Windows folder tree since the program is not yet installed). Press OK. Then press OK in Advanced setup dialog.

Enter folder name

6. Download and install SoftActivity Keylogger. It should not be detected by ESET NOD32 Antivirus.

7. Enable real-time file protection of NOD32 Antivirus. For this open Setup page in configuration window and click on Disabled link for Real-time file system protection item.

Enable real-time protection

After these steps you should be able to use SoftActivity Keylogger on your computer without any problems. ESET NOD32 Antivirus 5 will ignore presence of this software and will not notify monitored child.

AVG Antivirus 2013 may detect Activity Monitor Agent on the monitored computer as Potentially Unwanted Program(PUP) threat. In fact, there is no virus in Activity Monitor software. It only does what is declared in its features described on the website.

To prevent AVG Antivirus 2013 from detecting this threat you will need to exclude Activity Monitor Agent’s installation folder from scans following instructions  below.

Instructions below are only for version 7 or newer of Activity Monitor. Update to the latest version here

Follow the steps below to exclude Activity Monitor Agent folder from the antivirus and then install the monitoring software.

1. Before downloading and installing Activity Monitor Agent disable real-time file protection of the antivirus. For this click on icon of the protection program in the system tray and select Open AVG User Interface command:

Open AVG configuration

2. Click Computer icon:

Open protection settings

3. Disable antivirus protection and then click Settings link to configure exclusions:

Disable real-time protection and open settings

4. Select Exceptions in the tree on left side and then click Add exception button

Select Exceptions page

5. In the appeared dialog select Folder as Exception type and type C:\Windows\sysnchrb (or copy the folder name from here) as excluded folder and press OK. Take into account that you can not click Browse and select the folder since Agent is not installed yet

Adding folder into exclusions

6. Check that C:\Windows\sysnchrb folder is added in exclusions table on Advanced Settings window and press OK button to save all changes.

7. Now, when protection is temporary disabled and Agent’s folder is added to exclusions, you can install Activity Monitor Agent software on that PC.

8. After the agent is installed, enable antivirus protection using steps (1), (2), (3)

After following these steps you can monitor this PC from Activity Monitor admin console without any problems. AVG Antivirus 2013 Free will ignore presence of this software and will not notify monitored user.

To install SoftActivity Keylogger parental control software on your computer with Vipre Antivirus you need an exclusion in your antivirus.
1. Open Vipre Antivirus, click Manage, Click Always Allowed button:

2. Select “Allow by name only” and enter: sklogger*

3. Select an “Allow an entire folder” and copy the folder name from here: C:\Windows\syspkgwk

4. Make sure that two allowed exclusions have been as below:

5. Download SoftActivity Keylogger and run downloaded file to install it on your computers. Vipre should not detect and block the program

Most antivirus products do not detect any problems with Activity Monitor employee monitoring software. In fact, there is no virus or spyware in Activity Monitor software. It only does what is declared in its features on the website, i.e. records employees activity on company-owned computers. Recordings are encrypted and stored on your company’s computers. Any recorded information can only be seen by the managers/administrators who have access to the data and know the password. We at SoftActivity do not have any access to the logs.

We recommend to add an exclusion in your antivirus to avoid detection and removal of Activity Monitor and Agent with any future updates of your antivirus product. It will then ignore presence of Activity Monitor and allow monitoring of computers in your office network and will not notify users.

We have posted instructions for popular antivirus products here on the right side. If your antivirus is not on the list, follow these general instructions below that apply to any antivirus product

The following instructions apply only for version 7.0 or newer of Activity Monitor. Upgrade to the latest version

To prevent any antivirus product from detecting, reporting or removing Activity Monitor you need to exclude the folder where Activity Monitor monitoring console and Agents are installed

Instructions for excluding Activity Monitor monitoring console on manager/administrator’s PC:

• It is recommended to stop real time protection in your antivirus temporarily before downloading and installing Activity Monitor
• Open Exclusions section in Settings in your antivirus product
• Add this folder to exclusions:
  “C:\Program Files (x86)\SoftActivity\Activity Monitor\” (on 64-bit Windows versions) or
  “C:\Program Files\SoftActivity\Activity Monitor\” (on 32-bit version of Windows).
• Then download and install Activity Monitor. It should install into the above folder.
• Optionally, you may first install Activity Monitor and after that add destination folder to exclusions. This is especially recommended on non-English versions of Windows, since “Program Files” folder is named differently

Instructions for excluding Agent on remote monitored computers:

• Open Exclusions section in Settings in your antivirus, copy the folder name from here: 
  C:\Windows\sysnchrb
  and add it to exclusions
• Install Agent locally or remotely as usual. The antivirus should ignore it

Additional information:

• When adding an exclusion, take into account that browsing for folder may not show the folder, since it’s not created until the software has been installed. In this case copy the name of the folder from this article and paste it in your antivirus
• If the antivirus does not allow entering folder name directly (only allows selecting a folder), create the folder in Windows and select it in the antivirus. Or first install the program and then select the folder for exclusion.
• If you use a centralized app for managing the antivirus on all computers in your corporate network, simply use the management app to exclude the folder on all monitored computers before deploying Agent app
• Notice that Agent is installed in C:\Windows\sysnchrb only since version 7. If you update from older version of Agent it will continue to install in old folder. To move Agent to the new folder above uninstall it and then install again